Booking References
Each booking or set of bookings for the same party will be given a unique reference number; this number should be used in all correspondents. This reference number should also be used in any bank transfers so the payment can be allocated correctly.

Rates
All rates quoted include VAT at the prevailing rate unless otherwise specified and are subject to availability.

Office Hours
Normal office hours are 9.00 a.m. to 5.00 p.m. Mondays to Fridays (except UK bank holiday), an emergency service operates at all other times 365 days a year telephone +44 (0) 20 8298 9595.

Christmas 2019 Opening Hours – To be confirmed

Our offices shall be closed from 17.30 on Friday 24th December to 9am Tuesday 27th December.
Should you require emergency assistance with a booking that is already confirmed over this time period, please call 020 8298 9595 where a member of staff will be able to assist you.

Thursday 27th December 09.00 – 17.30
Friday 28th December 09.00 – 17.30
Saturday 29th December 09.00 – 17.30
Sunday 30th December 09.00 – 17.30
Monday 31st December CLOSED

Tuesday 1st January CLOSED

Online Bookings
On receipt of your booking we will send you an automated email response detailing your reservation and the amount that will be debited from your account.
Your booking will be processed by our dedicated reservations team and you will receive full confirmation vouchers sent to you by email (or fax if you cannot receive emails) within 2 working days (unless otherwise specified such as Christmas or New Years Eve). If your booking is within the 2 working days we will process your reservation as a priority booking.

If your product is unavailable we will contact you within 24 working hours of your order being received to advise you of this and offer any alternatives that are available. (see individual packages for further details).
We require a minimum of 24 working hours prior to your booking date to process your reservation. If you book outside of office hours, we will process your reservation at the earliest possible date.

There are no post and packaging charges, because most items are sent by email (a few of our venue do have hard copy ticket which will be posted) full instructions are included in the confirmation email.

Most of the queries we receive about non-arrival of confirmation emails are from AOL and Hotmail addresses. This is because the confirmation email includes an attachment to the voucher which AOL finds unacceptable. If you have an AOL or Hotmail address, we strongly recommend that you put hospitalityline.co.uk to your white list as an acceptable domain and info@hospitalityline.co.uk to be an authorised email address.

New Year’s Eve
All pictures are for illustration purposes only and do not necessarily represent the event. Firework display is subject to final confirmation by the Mayor of London. Due to changing tides, river traffic and weather conditions, we are unable to confirm or guarantee the exact position the vessel will moor at to take in the views of the Fireworks display at Midnight. The crew will endeavour to secure the best position possible for viewing of the display, however please respect that the Captain’s decision is final. Menus are subject to change. Please notify us if you, or someone in your party will require assistance accessing NYE boats. We will be able to advise which boats are wheelchair friendly.

Please see link for our terms and conditions: www.hospitalityline.co.uk/terms-and-conditions

If you have any further questions please feel free to contact us on 020 8298 9595.