Terms and Conditions

With reference to the following terms and conditions Hospitality Line’s trading brands include Discount London, Discount Everywhere, Discount Edinburgh and Discount Paris.

New Year’s Eve
All pictures are for illustration purposes only and do not necessarily represent the event. Firework display is subject to final confirmation by the Mayor of London. Due to changing tides, river traffic and weather conditions, we are unable to confirm or guarantee the exact position the vessel will moor at to take in the views of the Fireworks display at Midnight. The crew will endeavour to secure the best position possible for viewing of the display, however please respect that the Captain’s decision is final. Menus are subject to change. Please notify us if you, or someone in your party will require assistance accessing NYE boats. We will be able to advise which boats are wheelchair friendly.

1. Confirmation of Booking 

1.1. To confirm the booking, a deposit of 30% or £15.00 per person, whichever is the greater, will be due.  (Some exclusions apply and will be advised at time of booking).  Payment must be received as cleared funds into Hospitality Line’s account within 5 working days of the booking being made. If payment is not received your booking may be automatically released. This deposit is non-refundable and non-transferable.

1.2.For private event bookings a signed contract, or receipt of the deposit payment is deemed as confirmation of the booking and in the event of cancellation, full cancellation charges will apply as per the terms and conditions set out in the event contract.

1.3. If numbers should rise following your deposit or final balance payment, we will try to accommodate the additional guests, however this will be subject to availability and at the venues discretion.

1.4. If the booking is for 15 guests or under, full payment will be due.

1.5. Full payment is due at time of booking for all New Year’s Eve bookings and is strictly non refundable and non transferable. 

1.6. For bookings made within 56 days of the event date, full payment must be taken at the time of booking. 

1.7. Payment should be made in one transaction for the full invoiced amount.  Part or spilt payment will only be possible under special arrangement and subject to a 10% or £15.00 administration charge per transaction, whichever is the greater. 

1.8. Payment should be via bank transfer and reach Hospitality Line’s account as cleared funds within 5 working days of the booking being made. We reserve the right to charge a 2.5% fee on card payments and £1 on debit card payments made. 

1.9. Final balance of payment is due no later than 56 days prior to date of event; this is strictly a non-refundable, non-transferable transaction.  Non-payment of final balance by the date due will render our contract with you void, and your booking will be cancelled. 

1.10. E-tickets, tickets and vouchers (dependent on event) will be sent by Hospitality Line approximately 10 – 14 days before the event date, and only once full payment has been received as cleared funds. Please note that E-tickets must be signed by the person who’s name appears on the credit card used to make the booking. Please ensure you bring the credit card used to make the purchase with you to your event. You may not be admitted to the event if you do not have a signed E-ticket that matches the signature on the credit card.

2. Cancellations and Charges 

2.1. Any cancellations must be communicated in writing to Hospitality Line or its trading brands by the party organiser; we cannot accept any cancellations over the telephone. 

2.1.1. Please note that certain packages and products cannot be refunded or transferred once booked.  These include Star Wars Identities, The View from The Shard, Up at the O2, Warner Brothers Making of Harry Potter Studio Tour, Eurostar packages, Overnight Sightseeing Tours, Theatre Tickets, Theatre Packages, Songmaker Recording products, London Duck Tours, Ultimate Bond RIB Experience, Ultimate Thames Barrier RIB Experience, Rail Tours and Special Event Packages such as Christmas, New Year’s Eve, Valentine’s, Mother’s Day bookings.  Please also note that the Thames Riverboat Disco Cruise and Medieval Banquet cannot be refunded or amended within 16 days of the travel date and the ArcelorMittal Orbit at The Queen Elizabeth Olympic Park cannot be refunded or amended within 7 days of the travel date.

2.2. No refund of any monies will be paid should you cancel within 56 days of your event. 

2.3. Any full or partial cancellations made within 56 days are liable for 100% cancellation charges regardless of whether we are in receipt of funds or not. Tickets will not be issued until all payments have been received. 

2.4. Any refund of final payments received for cancellations made more than 56 days before the date of your Christmas party (New Year’s Eve Parties excluded) will be subject to a 10% administration charge and loss of deposit paid.  This will be at 30% or £15.00 per person whichever the greater, unless otherwise specified at the time of booking.

2.5. We reserve the right to charge a 2% fee on credit card payments. Payments made using bank transfers will not incur a charge. 

3. Liability 

3.1. Hospitality Line, its trading brands and its agents reserve the right to refuse admission and remove from that service any persons, whose condition in the opinion of Hospitality Line or its agent’s staff interferes, or is likely to interfere with the enjoyment of the service by other participants.  All persons attending the event under your booking shall:

3.1.1. Comply with all licensing, health and safety and other regulations relating to the Venue 

3.1.2. Not bring any dangerous or hazardous items into the Venue and to remove such items promptly when requested to do so by an authorised person

3.1.3. Not consume food or drink at the Venue not supplied by the authorised caterers without their prior consent

3.1.4. Not act in any improper or disorderly manner, leave the Venue promptly at the appropriate time and comply with any reasonable request by the Venue’s employees.

3.2. Hospitality Line and its trading brands do not accept any responsibility in respect of the person prevented from entering the function, or asked to leave due to their conduct. 

3.3. No refunds will be issued for anyone asked to leave due to no compliance with point 3.1 and 3.2

3.4. All services offered by Hospitality Line, its trading brands and its agents, including product descriptions and prices are offered strictly subject to availability. We reserve the right to make changes to the advertised elements of each party, but in doing so will undertake to offer a suitable alternative. 

3.5. Hospitality Line, its trading brands and its agents reserve the right to cancel an event due to insufficient numbers or a corporate buy out. In which case an alternative date will be offered or a full refund of monies paid will be given, we shall have no further liability to you.

3.6. Hospitality Line and its trading brands do not accept any liability and shall not be liable for non-completion of any party, or for any delays as a result of: 

3.6.1. Strikes, Riots or Lockouts affecting any trade

3.6.2. Adverse weather conditions 

3.6.3. Loss, damage or cancellation due to Fire, Flood or any other cause beyond its control

4. Complaints 

4.1. All complaints must be made in writing to Hospitality Line by the lead booker only, we are unable to respond to other members of the party.

4.2. The client must notify Hospitality Line in writing within 7 days of the event concerned. Failure to comply with this condition shall debar the client from making any claim against Hospitality Line or the venue at a later date, save for a claim relating to death or personal injury suffered due to negligence on the part of Hospitality Line or the venue. 

4.3. Hospitality Line will endeavour to respond to all complaints within 28 days of receipt, unless otherwise specified.

4.4 Any refunds as a result of a complaint will be made to the lead booker only and not to any attendees of the booking. Any refund will be returned to the same payment method used to make the booking. 

5. General 

5.1. Attendees will be strictly over 18 years old only, unless otherwise specified.

5.2. Unless otherwise specified, all menu selections and special requests such as dietary requirements should be made at time of booking in writing or completed on the Check My Event website before your menu section “required by” date.

5.3. Hospitality Line and its trading brands will endeavour to accommodate late menu or detail changes but will not be held responsible for changes communicated less than 30 calendar days before the event date; all details should be confirmed in writing or entered onto your specific Check My Event page.  

5.4. All amendments to the original booking such as additional guests or wine orders must be paid in full at the time of amendment.

5.5. All prices are correct at time of going to press.  All individual products are subject to price variation.  Pricing is correct at time of booking.  We reserve the right to change the price of a product at any time.

5.6. Additional specific venue terms and conditions may also apply

5.7. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. The liability of Hospitality Line and its trading brands in respect of any breach of these Terms and Conditions, including applied Terms shall not extend any consequential loss whatsoever suffered by the client or their guests.

 In the unlikely event of Insolvency you must Inform MGA Cover Services Limited immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation form as evidence of cover and value 

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.