Cancellation Policy:
We want you to be completely happy with our service to you. Once you have made a reservation, if you wish to cancel, for whatever reason, then contact us in writing, and we will gladly cancel your booking and refund you in full (except Eurostar packages, Overnight Sightseeing Tours, London Eye, Theatre Tickets and Special Event Packages - see individual pages for further details of these services). Please have your booking reference handy when contacting us.
Any cancellation made within a week of the travel/tour date will incur a 5% administration fee. Cancellation made for bookings paid on an American Express card will incur a 3.45% cancellation fee regardless of the date of the cancellation due to charges incurred by American Express.
All cancellations must be made in writing or via email to Hospitality Line.
100% of the charge will apply to all no-shows and cancellations received less than 2 working days prior to the booking date.
Regrettably, if you need to cancel within 48 hours (2 working days) of the date of your trip, we cannot refund any monies paid or reschedule the event, although if you have a genuine reason for not being able to participate in any tour or service, the supplier may agree to accept the voucher for an alternative date. This is entirely at the supplier's discretion and Hospitality Line cannot accept any responsibility in the event that the supplier is unable to offer the alternative date. All open gift vouchers are non-refundable and non-transferable once booked.
Click Here for Christmas and Special Events Terms and Conditions
Consumer Groups Policy – 16 people or more
- No cancellation charges will apply if you cancel 14 working days or more prior to the date of the function.
- 50% charge will apply to cancellations received between 13 and 7 working days prior to the booking
- 100% charge will apply to cancellations received less than 7 working days prior to the booking date.
Please note this policy is not applicable to Private Charters, special Events or Corporate bookings such as Christmas, New Year and Valentines. Please see individual products for these terms and conditions.
Hospitality Line and it's agents reserve the right to refuse admission and remove from that service any person whose condition in the opinion of Hospitality Line or its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants.
Client cancellations are only accepted from the party organiser and must be submitted in writing to Hospitality Line.
Group bookings may be required to choose one set menu for the whole group.
Hospitality Line, its employees, servants and /or agents and /or suppliers do not accept any liability for any death, injury, theft or loss sustained at our venue to any person or their belongings, including vehicles.
Hospitality Line does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:-
*Strikes, riots of lockouts affecting any trade which Hospitality Line is concerned
*Adverse weather conditions
*Loss, damage or cancellation due to fire, flood of any other cause beyond its/our control.
These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts. The liability of Hospitality Line in respect of any breach of these terms and conditions, including any implied terms shall not exceed any consequential loss however suffered by the clients or the guests and shall in any event be limited to the maximum amount invoiced and paid for the party's booking.
Hospitality Line and its agent's reserve the right to cancel an event due to insufficient numbers or a corporate buy out. In which case an alternative date or full refund of monies paid will be given.
All prices are correct at time of going to press.
The Package Travel, Package Tour Regulations 1992
In accordance with “The Package Travel, Package Tour Regulations 1992” all passengers booking with Hospitality Line Limited are fully insured for the initial deposit and subsequently the balance of monies paid as detailed in y our booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Hospitality Line Limited. This insurance has been arranged by Towergate Chapman Stevens through IGI Insurance Company Ltd.
In the unlikely event of insolvency you must inform Towergate Chapman Stevens immediately on 1932 334140 or alternatively in writing to Towergate Chapman Stevens, Towergate House, 22 Wintersells Road, Byfleet, Surrey KT14 7LF. Please ensure you retain this booking confirmation form as evidence of cover and value.
Policy Exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.