Jobs at the Hospitality Line Group

.NET Developer

Hours Full Time
Contract Type Permanent
Location Chislehurst Kent

A market leader, established in 1992, Hospitality Line’s business success has been built on the highest possible level of attention to detail and the sound understanding of the needs and aspirations of our customers.

A C# .Net experienced ecommerce web developer is required to work on a suite of B2C and B2B websites selling travel/leisure products and group meals. The successful candidate will be the sole in house developer working on the existing websites and will be responsible for on-going maintenance as well as future developments of the following websites:

It is essential the candidate be up to speed with the technologies required and be totally confident in self training on the site architecture and code with only one other off site developer in Belarus( who has a good understanding of the business and of the internal/back office systems)

As well as the technology skills required, a good common sense approach of how to apply technology to business is essential – understanding the business will be just as important as developing the technology.

The in-house systems contain a bespoke CMS for publishing multiple websites. Further development will be mainly travel/e-commerce related, but there will also be some development of the CMS (web based) as well as development of back office functions (winforms)

The attraction of the role for a developer is the chance to take ownership of an entire ecommerce platform and other webistes and move them forward. The forthcoming projects as of now are:

  • Redevelopment of, used for offering menu selections for Christmas parties. This now needs better add-on sales facilities (eg for drinks packages)
  • Re-working the existing websites to be fully responsive and mobile friendly and to add new functionality.
  • Integrating to third party API platform for issuing of barcodes to customers for acceptance at UK restaurants and London attractions
  • Ecommerce enabling the group meal booking site which is currently B2B only and opening it up to the B2C market, prepaying for services.

Please contact David Nugent –

Marketing Executive/Assistant

Hours Full Time
Contract Type Permanent
Salary £ Experience dependant

A market leader, established in 1992, Hospitality Line’s business success has been built on the highest possible level of attention to detail and the sound understanding of the needs and aspirations of our customers.

An exciting position is available for a graduate Marketing Executive/Assistant to work closely with our Sales and Marketing Teams to drive our multi-channel marketing forward.

Reporting directly to the Marketing Manager, the successful candidate will help Hospitality Line deliver significant growth implementing the marketing strategy. The candidate will have outstanding communication skills, be an accomplished copywriter or html designer and have a record of planning and prioritising a busy schedule to achieve great results.

The candidate will have an open and positive personality and enjoy being part of a small team that is highly motivated and focused on delivery.


  • Ensure effective communications are taking place at all levels.
  • Ensure updates and reports are submitted in a timely manner.
  • Attend relevant meetings, to communicate all relevant information as requested.
  • Ensure relevant personnel are made aware of and are up to date on details of all national activities and promotions across all brands.
  • Regularly communicate ideas, initiatives to the Marketing Manager.

Planning & Organising:

  • Develop time management skills to help prioritise work for self and others.

Training & Development:

  • Attend training as identified by the company.
  • Identify any training needs in relation to your specific area of responsibility and liaise with the Marketing Manager to ensure these are actioned.

Best Practice:

  • Ensure consistent application of company policies and procedures.
  • Implement and optimise processes that increase effectiveness.
  • Uphold the professionalism of the business at all times

Problem Solving:

  • Identify potential problems, propose and implement effective solutions.

Legal Compliance:

  • Ensure all activities are compliant with legal requirements, codes of practice, company procedures and standards.


  • Writing content and sourcing images for websites, emails campaigns and marketing materials.
  • Maintaining all website content through an internal CMS.
  • Plan and co-ordinate e-communications to the B2B & B2C databases.
  • Co-ordinate social media campaigns across all channels.
  • Deliver effective online marketing activities to support the business development strategy to both B2B and B2C including e-mail promotions.
  • Brief the Graphic Designer regarding agreed content. Proof for accuracy and ensure deadlines are met.
  • Upload all e-shots through Pure360 email campaign system.
  • Analysing the effectiveness of email campaigns through analysis of Pure360 reporting suite.
  • Maintaining knowledge of all products on offer.
  • Managing databases in the email campaign system.
  • Research and compile evidence to support new initiatives/campaigns.  A genuine interest in new attractions and consumer trends is key.
  • Liaise with the Marketing Manager in respect of any PR opportunities.
  • Help and support the Marketing Manager in all aspects of promoting the company and its brand.
  • Other relevant duties to this post will need to be undertaken as and when required.


  • Minimum 2:1 degree in a marketing, social sciences or business related subject.


  • Experience of marketing within the travel, leisure and entertainment industry.
  • Thorough knowledge of MS Office, HTML and CMS.


  • Excellent time management skills with the ability to work under pressure and to tight deadlines.
  • Excellent communication skills at all levels.
  • Ability to multi-task and prioritise own workload.
  • A close attention to detail is key as this role reviews and edits all communications, so a sound understanding of spelling, grammar and relevant content is vital.
  • Self-motivated and enthusiastic.
  • Able to work unsupervised and on own initiative.

Please contact: Adam Sharpin –

Contracting Manager (Trainee / Graduate)

Hours Full Time
Contract Type Permanent
Location Chislehurst Kent

A market leader, established in 1992, Hospitality Line’s business success has been built on the highest possible level of attention to detail and the sound understanding of the needs and aspirations of our customers and suppliers.

Due to expansion, are now looking for a trainee / graduate Contract Manager to join our team. In this role you will have the opportunity to develop your commercial & negotiation skills working within the UK Inbound travel industry. This position will offer an introduction to the contracting of attractions & restaurants, therefore the successful applicant would ideally have strong negotiation skills and be comfortable in developing and maintaining supplier relationships.

Key Duties & Responsibilities

  • Negotiate competitive rates and conditions for all land services notably restaurants & attractions
  • Secure contracts with suppliers in line with the purchasing strategy and remit advised from The Commercial Director
  • Product development – source new venues and be proactive in proposing new products appropriate to the various sales channels
  • To propose, plan and attend business trips and meetings in order to negotiate and renegotiate contracts
  • Ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities.
  • Organise and attend FAM trips. Attend key industry events, workshops and networking opportunities where required
  • Ability to travel, to key destinations when required.
  • Prepare and analyse statistics via software products to benefit effective negotiations and product analysis for re contracting
  • To develop and maintain commercially advantageous business relationships with our suppliers
  • Provide the Operations team with product updates and respond to day to day queries
  • Ensure all contracts are completed accurately and in full with all information being set up in a timely fashion
  • To liaise with all internal departments to ensure all departments are fully up to date these include, finance, systems, sales & Marketing.
  • Negotiate added-value deals, overrides and special offers
  • Constantly challenging yourself to increase product knowledge and identifying potential suppliers to support our product offering.
  • Investigate and resolve service complaints
  • Ensure high service quality standards are met year on year and to promptly deal with queries from colleagues and suppliers
  • Entering contracts into the in house HLG database

Key Skills

  • Graduate in tourism related subject or at least 12 months experience in the travel industry
  • Confident and passionate about learning and succeeding in the role
  • The applicant needs to have strong commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to respond to tight deadlines.
  • Excellent negotiation skills
  • Excellent organisational and planning skills.
  • The ability to build effective relationships
  • The ability to deal with competing priorities effectively
  • Self-motivated and good working under pressure.
  • An good knowledge of Word, Excel and PowerPoint
  • Strong written and verbal communication skills (English)
  • The ability to handle multiple projects, whilst maintaining meticulous attention to detail and a “can do attitude”.
  • An enthusiastic and strong team player
  • Additional languages desirable particularly German or French as is a knowledge of UK and Northern European cities
  • Desirable –
    Previous experience in a UK travel industry
    Experience of the UK inbound market

This is an excellent opportunity for someone to develop their career further in the travel industry.

Please contact Adele Godden –

Senior Account Executive – Permanent position

Established in 1992, Hospitality Line is the UK’s leading provider of travel, leisure and hospitality products and services in the UK, Ireland and mainland Europe. We are a wholesaler of restaurants, attractions, theatre, transport (including Eurostar) and hotels throughout the UK, Ireland and key European destinations including Paris to the global travel trade for both group and FIT bookings.

We are a vibrant and dynamic company seeking an experienced Senior Sales Account Executive ideally from a Tour Operator/Ground Handler background.
The individual will need to have strong organisational skills and a keen eye for detail along with the determination to produce results in a pressurised work environment. An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals.

A full induction and training programme for the role and systems used in house will be offered.

Key Responsibilities:

  • Assist with the day to day operation of a busy reservations department.
  • Be the first point of contact and achieve the project goals set out by the Head of Operations/Operations Manager.
  • Process a high level of group and FIT reservations within the timescales set.
  • Consult with clients/suppliers and maintain excellent professional relationships.
  • Coach and assist the Account Executives.
  • Resolve issues and queries efficiently within the timescales required.
  • Take ownership for the handling of issues and queries along with customer/supplier complaints designated to you in a timely and positive manner.
  • Be pro-active to develop and maintain sufficient knowledge of our product ranges through Fam Trips.
  • Answer and deal with a high number of calls.
  • Provide booking advice and assistance to our tour operator or consumer customers and suppliers.
  • Normal working hours: 9.00 a.m. to 5.30 p.m. Monday to Friday.
  • Occasional Bank Holiday and change of hours may be required at peak times.

Skills required:

  • Ability to negotiate with suppliers.
  • Outstanding written and oral communications skills.
  • Confident telephone manner.
  • Excellent customer service skills.
  • Demonstrate a high level of attention to detail.
  • Computer literate – training will be provided on our in-house system.
  • Numeracy skills.
  • Interest in food, restaurants and other leisure products.
  • Knowledge of geographical locations and the British Isles would be an advantage.
  • Ability to work with a sense of urgency and meet deadlines.
  • Excellent written and verbal skills.
  • Must be able to work under pressure whilst maintaining a great sense of humour.
  • Any other languages spoken would be an advantage.

Please contact Camille Billenness –