Jobs at the Hospitality Line Group

Sales Manager – Permanent position

Hours Full Time
Contract Type Permanent
Salary £ Experience dependant

A market leader, established in 1992, Hospitality Line’s business success has been built on the highest possible level of attention to detail and the sound understanding of the needs and aspirations of our customers.

An exciting position is available for an experienced Sales Manager to work closely with the travel trade as well as our coach operators & group travel organisers (GTO’s).

Reporting to the Head of Sales, the successful candidate will help Hospitality Line remain at the forefront of this sector, by exploring, building and developing new relationships with a range of partners across different market segments, territories and distribution channels. The role requires a high level of both strategic and creative thinking and the ability to evaluate, secure and grow commercial opportunities whilst pushing Hospitality Line forward in a number of different directions.

Part of the role will be to represent the Company at trade shows and networking events and working closely with trade bodies and trade partners including CTC, GTOA, London and Partners, Visit Britain, UKInbound and ETOA.

Responsibilities

  • Devise a business plan (in line with the company 3 year plan) in order to achieve sales, margin and profit targets.
  • Identify new sales leads, pitching to prospective clients, commercial negotiations, drawing up and implementing agreements.
  • Developing strategic partnerships with new clients.
  • Pro-actively building strong relations with the travel trade, coach operators and GTO’s.
  • Creating, designing and writing copy for marketing materials in conjunction with the marketing team.
  • Work with the marketing team to research, development, implementation and review of campaigns.
  • Researching and identifying new niches, websites and trends to integrate into our marketing campaigns.
  • Keeping up-to-date with latest developments in the travel industry, online marketing and social media.
  • Organising and attending meetings, events and exhibitions on behalf of the company
  • Network in relevant trade circles to raise the profile of the company and maintain our existing good reputation.
  • Collecting and collating feedback from all leads.
  • Developing content ideas for the online teams regular newsletters
  • Compiling weekly stats, reports for internal distribution.
  • Assisting the Head of Sales with ad hoc duties as required.

Desired Skills & Experience

  • Knowledge and experience of the global travel trade.
  • Well networked with an extensive contact base
  • Excellent customer service skills with demonstrable experience
  • Articulate with good telephone manner
  • The ability to engage with a range of people at different levels
  • Understanding of international business practices and cultural differences
  • Proven ability in copy writing for marketing purposes
  • Excellent written communication skills, particularly for a sales audience
  • Ability to work independently and as part of a team

The successful candidate will have excellent interpersonal skills, strong organisational skills, a keen eye for details and determination to produce results in a pressurised work environment. An innovator with an outgoing personality coupled with a good sense of humour which is a must!

Please contact Adele Godden – adele.godden@hospitalityline.co.uk

Reservations Account Executive – Permanent position

Hours Full Time
Contract Type Permanent
Salary £ Experience dependant

Established in 1992 Hospitality Line is the UK’s leading supplier of restaurant services to the incoming trade. We are also the fulfilment and redemption agency for some of the largest Gift Experience companies in the Country.
Hospitality Line offer consumer discounted sightseeing packages to the consumer market.

We are a vibrant and dynamic company seeking an experienced Sales Account Executive ideally from a Tour Operator/Ground Handler background.
The individual will need to possess strong organisational skills and have a keen eye for detail along with the determination to produce results in a pressurised work environment. An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals.

A full induction and training programme for the role and systems used in house will be offered.

Key Responsibilities

  • Pro-actively develop and maintain a sufficient knowledge of our product ranges
  • Answering and dealing with a high number of calls
  • Processing of group and FIT reservations
  • Handling customers and suppliers in a prompt, friendly and efficient manner by telephone and in writing
  • Providing booking advice and assistance to our tour operator or consumer customers and suppliers.
  • Ability to multi task and take on additional tasks as required by management
  • Normal working hours: 9.00 a.m. to 5.30 p.m. Monday to Friday
  • Occasional Bank Holiday and change of hours may be required at peak times
  • Working as a team with all employees, ensuring your fellow staff members have additional support as and when required.

Skills & Experience

  • Confident telephone manner
  • Excellent customer service skills
  • Demonstrate excellent attention to detail
  • Computer literate – training will be provided on our in-house system
  • Numeracy skills
  • Interest in food, restaurants and other leisure products
  • Knowledge of geographical locations and the British Isles would be an advantage
  • Ability to work with a sense of urgency and meet deadlines
  • Excellent written and verbal skills
  • Must be able to work under pressure whilst maintaining a great sense of humour
  • Any other languages spoken would be an advantage

Please contact Camille Billenness – camille.billenness@hospitalityline.co.uk

Senior Account Executive – Permanent position

Established in 1992, Hospitality Line is the UK’s leading provider of travel, leisure and hospitality products and services in the UK, Ireland and mainland Europe. We are a wholesaler of restaurants, attractions, theatre, transport (including Eurostar) and hotels throughout the UK, Ireland and key European destinations including Paris to the global travel trade for both group and FIT bookings.

We are a vibrant and dynamic company seeking an experienced Senior Sales Account Executive ideally from a Tour Operator/Ground Handler background.
The individual will need to have strong organisational skills and a keen eye for detail along with the determination to produce results in a pressurised work environment. An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals.

A full induction and training programme for the role and systems used in house will be offered.

Key Responsibilities:

  • Assist with the day to day operation of a busy reservations department.
  • Be the first point of contact and achieve the project goals set out by the Head of Operations/Operations Manager.
  • Process a high level of group and FIT reservations within the timescales set.
  • Consult with clients/suppliers and maintain excellent professional relationships.
  • Coach and assist the Account Executives.
  • Resolve issues and queries efficiently within the timescales required.
  • Take ownership for the handling of issues and queries along with customer/supplier complaints designated to you in a timely and positive manner.
  • Be pro-active to develop and maintain sufficient knowledge of our product ranges through Fam Trips.
  • Answer and deal with a high number of calls.
  • Provide booking advice and assistance to our tour operator or consumer customers and suppliers.
  • Normal working hours: 9.00 a.m. to 5.30 p.m. Monday to Friday.
  • Occasional Bank Holiday and change of hours may be required at peak times.

Skills required:

  • Ability to negotiate with suppliers.
  • Outstanding written and oral communications skills.
  • Confident telephone manner.
  • Excellent customer service skills.
  • Demonstrate a high level of attention to detail.
  • Computer literate – training will be provided on our in-house system.
  • Numeracy skills.
  • Interest in food, restaurants and other leisure products.
  • Knowledge of geographical locations and the British Isles would be an advantage.
  • Ability to work with a sense of urgency and meet deadlines.
  • Excellent written and verbal skills.
  • Must be able to work under pressure whilst maintaining a great sense of humour.
  • Any other languages spoken would be an advantage.

Please contact Camille Billenness – camille.billenness@hospitalityline.co.uk